SkyLink 5100 Quick Start Guide

Confirm that the WiFi SSID (found on the box and back panel of the device) matches the WiFi network displayed on your personal device. If they match, try one or more of the following:

• If entering the WiFi password manually, use the number zero instead of the letter “O.”
• If not done previously, use a phone or tablet to scan the QR code on the label for automatic WiFi connection.
• Switch your mobile device to airplane mode before connecting to the SkyLink WiFi.
• If you used a mobile device, try using a tablet (or vice versa) to log in.

If you’re still unable to connect to the SkyLink device’s WiFi, please contact Apollo Satellite at our Contact page or call +1 (844) 248-0123 for further assistance.

Yes, Blue Sky Network can support any Key B M.2 cellular card with advanced notice. Currently, the available cellular modem options are:

• Quectel EM06-A (North America / Mexico)
• Quectel EM06-E (Europe / Middle East / Africa / Asia Pacific / Brazil)
• Quectel EM12G (Brazil)

The WiFi operates on both 2.4GHz and 5GHz frequencies, with channels determined by the selected regulatory domain. For more details, refer to the WiFi & Cellular section in the User Guide. If you’re using a more advanced Companion WiFi option, it’s recommended to disable the Gateway WiFi.

The SkyLink device has two incoming Iridium phone lines. If you're not receiving call notifications, it might be because the SIP extension you're using isn't configured to receive incoming calls from the Iridium line you're calling.

In the SkyLink Device Interface:

1. Navigate to the Voice Extensions screen
2. Click ‘Edit’ on your extension
3. Ensure that both boxes in the Inbound Line(s) field are ticked, then click ‘Save.’

Ensure that the correct cable is connected to the power port on the left side of the device’s bottom panel. Your SkyLink kit will include one of the following power adapters:

• 12V Cigarette Lighter Adapter
• SkyLink DC Pigtail Harness
• POE Injector (self-assembly kit)
• AC/DC Power Supply (self-assembly kit)

After confirming the correct cable and port, disconnect and then reconnect the power cable. Plug the adapter into the appropriate power source, such as a wall or vehicle outlet. When the device is ready to use, the power LED indicator on the top panel will display a steady blue light.

NOTE: If you are self-installing cellular and Iridium SIM cards, make sure they are inserted in the correct holders. Also, ensure they are not mistakenly placed in the micro SD slot located in the connectivity port.

Power over Ethernet (POE) is a technology that delivers electric power to your device via an Ethernet cable, eliminating the need for a traditional AC power supply.

To utilize this technology, you will need either the POE Injector (which adds power to a non-powered Ethernet connection) included in your kit or a POE-enabled switch (a network switch that supplies power to connected devices).

We support both common standards: regular POE (also known as 802.3at) and POE+ (also known as 802.3af).

Yes. The SkyLink device has 3 antennas:

• 1 internal GPS
• 1 internal LTE diversity
• 1 external LTE main

The LTE main antenna can be swapped out for any compatible LTE antenna of your choice.

This is the cable provided when you request the 'SL100-IS, SkyLink 10’ Power Interface Cable with QuickPosition (QPos).' The specifications are as follows:

OPERATING PARAMETERS
Electrical
• External power: 10-34 VDC (12V nominal power) and POE
• Power consumption

Go to the General Settings screen on the SkyLink Device Interface. Select your preferred configuration from the Data Routing drop-down menu and save your choice. The settings will be applied immediately.

NOTE: Iridium QoS (also called Iridium secondary data flows) are not supported on Certus 100, therefore, BSN cannot offer per-stream priorities or VLANs over the Iridium link.

The Status screen on the SkyLink Device Interface displays the unit’s current hardware and software versions. 'SYN267 REV F' indicates the chipset/hardware revision, while '2.02-210627-0009' refers to the firmware version/date/time. The Diagnostics screen shows the current version of the Certus 9770 modem.

The SkyLink Cloud Services portal enables you to configure, monitor, and manage fleets of devices. For local management of a specific device, use the SkyLink Device Interface.

Go to the Settings page of each app and choose the option to reduce data usage. Keep in mind that not all apps offer this feature. On iPhone, 'Low Data Mode' can be enabled on the WiFi Config screen for each WiFi network.

Below are a few setup pointers for SIP phone apps.

iPhone/Android settings:

• Airplane mode
• Smartphone Settings > Wave Lite App > Enable 'Local Network' access
• Smartphone Settings > Wave Lite App > Disable 'Cellular Data'

GS Wave settings:

• 'WiFi only' mode enabled
• Account Name: 510 (510-516 available by default)
• SIP Server: 192.168.111.1 (unless SkyLink Device Interface IP has been changed)
• SIP User ID: 510
• Authentication ID: 510
• Password: 510

Additional settings for other SIP phone apps (Linphone, etc.):

Codecs (if setting is available): Enable – A-LAW, 722. Disable – U-LAW

The SkyLink Battery Pack provides up to 48 hours of run-time based on a typical duty cycle of 80% standby and 20% transmitting.

The two batteries connected to the system offer up to 24 hours of operation in normal mode and up to 10 hours in peak mode.

Yes, the Battery Pack meets current TSA requirements for carry-on luggage.

To prevent exposure to antenna radiation, personnel should maintain a minimum safe distance of 30 cm (11.8 in.) from the unit while it is operating.

The SkyLink device functions normally in temperatures ranging from -40°C to +70°C. Extended exposure to temperatures outside this range may result in loss of functionality. For a complete list of device specifications, please refer to the SkyLink User Guide.